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I have a problem... We have a Captivate VIP licence for 3 users.
For one of my user on MacOS 10.14, I don't know why, one day Captivate says the demo version has expired and that we need to purchase it or enter a serial number.
But we have a license based on user e-mail that I configured in the Adobe Administration Console.
So I uninstalled everything on my user Mac, even uninstalled Creative Cloud.
I then installed again Adobe Captivate thru the Package I built from the Admin console.
And unfortunately, Captivate keeps complaining that the demo version has expired... And we cannot use it.
How can I force Captivate to ignore this demo expired timestanp and connect to the Adobe website to verify the user e-mail and see that it is a valid VIP licence ?
Can someone please help me. I am stuck and it is becoming urgent for this user to get back to work !
Thanks for the help.
I have sent you a private message. Please check and connect with us so that we can look into it and assist you further.
Good to hear that the issue has been resolved.