Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Device demo ipad mini does not record full screen

Explorer ,
Dec 03, 2015 Dec 03, 2015

Using Captivate 9, I was unable to record a device demo from my iPad mini, where previously I have had no issues. It crops the screen (as seen in the attached screenshot) and does not record. The only thing different between this attempt and prior is the upgrade of the iOS to 9 (running 9.1 currently) on the mini. However, I was able to successfully record from an iPhone 5S also running iOS 9.1, so I'm not sure that the iOS is the issue.

Has anyone else experienced this? Any solutions?

271
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 03, 2015 Dec 03, 2015
LATEST

Screen Shot 2015-12-03 at 2.15.35 PM.png

Forgot to add the screenshot!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources