Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Display Issue | Captivate 8 not displaying correctly after Windows 10 Upgrade

Guest
Jul 29, 2016 Jul 29, 2016

Since I upgraded to Windows 10, I’ve been having resolution and sizing problems with Adobe Captivate 8.  For example, a lot of the text and icons in Adobe Captivate look really small and are hard to see. 

AdobeCaptivate.png

I have lowered my display resolution on my laptop and changed the properties for Captivate so that display scaling on high DPI settings is disabled.  These things both seemed to help a little bit with Adobe Captivate, but the text/icons are still pretty small and the imagery is blurrier. I've also updated my driver. No other applications on my computer seem to have been affected with this display issue. Any help or suggestions would be greatly appreciated!

322
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 29, 2016 Jul 29, 2016

Are you using a Retina Screen?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Jul 30, 2016 Jul 30, 2016

I don't believe so. I'm using an ASUS UX305CA laptop.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 30, 2016 Jul 30, 2016

What resolution are you now running?

Have you checked to see whether you are running the display at a percentage setting that should be changed?  (Check in Windows 10 > Settings > Display).

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Aug 03, 2016 Aug 03, 2016

The resolution is 3200x1800, and the percent value for the size of text/apps is at 250%. I've tried adjusting both values to see if that makes the text/icons larger in Captivate, but I haven't had any success so far.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 03, 2016 Aug 03, 2016
LATEST

That is a retina screen, and only Captivate 9 is compatible with retina screens and with Win10.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Help resources