Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Does anyone know how to fix playback issues with Captivate tutorials in Chrome? The audio of the very next slide plays for a few seconds eventhough it isnt supposed to.

New Here ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

Hello.

I was wondering if anyone can help me with playback issues for Captivate tutorials in Chrome. The tutorial plays fine in Firefox with no issues. There are only issues in Chrome. We all have the latest version of Chrome and all experience the same issue when watching the tutorial. We are all on PCs.

A slide that is set to "pause" visually stops at the very end as it should, but then the audio of the next slide plays for about 3 seconds before stopping. We want this slide to pause completely, not start playing the next slide's audio. Then when you manually click the forward button to go to the next slide, the audio begins where you left off. This can be very confusing and frustrating for viewers watching this tutorial.

I have multiple slides set up and they all have their own separate mp3 audio files. Playback in Firefox and in Captivate's preview work just fine.

It only happens in the sections where we have a few slides that are set to "continue" followed by one slide that is set to "pause." When it gets to that last slide that is set to "pause," it accidentally starts playing a bit of the next slide.

Please help? Thanks!

Views

142

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Oct 11, 2016 Oct 11, 2016
Make sure the audio clips for each slide are NOT touching the ends of the slides.  There should be a slight gap of at least one tenth of a second.

Likes

Translate

Translate
Adobe Community Professional ,
Oct 11, 2016 Oct 11, 2016

Copy link to clipboard

Copied

Make sure the audio clips for each slide are NOT touching the ends of the slides.  There should be a slight gap of at least one tenth of a second.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 12, 2016 Oct 12, 2016

Copy link to clipboard

Copied

LATEST

Thanks so much! That has fixed the issue. I appreciate your help very much.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines