• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Download the character

New Here ,
Nov 12, 2020 Nov 12, 2020

Copy link to clipboard

Copied

Hi,
When I want to download character in the discover tab, I receive this error:

A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.

And then Adobe Captivate doesn’t work.

Would you please help me?

Views

2.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

Can you please check the exact version number you are using under Help, About Captivate? The most recent version for Windows is 11.5.5.553.  If you have a lower version of 11.5, please update.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

Thank you Lilybiri,
The version of mine is 11.5.1.499.
Is it necessary to update it to 11.5.5.553 version?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

It is a bug fix, always good to upgrade. Although I am not sure that it will solve this particular problem. 

Discover in the Assets panel is getting you to the eLearning Brothers site. Are you behind a firewall in a company? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

No, I'm at home.
However, my firewall is off.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2020 Nov 13, 2020

Copy link to clipboard

Copied

Try to delete the Characters 11.5 in the eLearning Assets under Public Documents. Captivate needs to be closed.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2020 Nov 17, 2020

Copy link to clipboard

Copied

Thank you,
I did it, But the problem hasn't been solved.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 18, 2020 Nov 18, 2020

Copy link to clipboard

Copied

LATEST

Delete all eLearning assets in the public folder, related to 11_5 (if you had previous versions installed, you may have also assets from previous versions). Clean the preferences as well.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines