Copy link to clipboard
Copied
download the adobe captivate 9, never use it before, following youtube and got the error message"
Capture is disallowed since high density display was detected. please set " DpiAwareness = 1" in Adobe captive.ini and restart the application.
how to change it? thanks
I think I figured it out. You can find the AdobeCaptivate.ini file here C:\Program Files\Adobe\Adobe Captivate 9 x64. To edit the file go to Notepad and right click and choose Run as Administrator. Change the dpi awareness = to 1 instead of 0 and save. Reopen Adobe Captivate.
Are you using a retina screen? What is the font size set to: 175%, 250%?
Copy link to clipboard
Copied
If you watch the video to near the end, you will see that I also encounter the issue with admin rights.
What I'm personally curious about is if you are prevented from copying that INI file from elsewhere or if you encounter what I did where it temporarily blocked me, but did allow the copy to occur once I acknowledged things.
It could very well be the case that you are totally blocked through some policy that has been enacted on your PC. But it's certainly worth trying what was shown in order to see if it may work. Who knows, maybe it will.
Cheers... Rick
Copy link to clipboard
Copied
Your video was awesome. I liked your website RoboWizard. You fixed my problem. Thanks for taking the steps before me so that I don't give up. Peace, Derek
www.derekteacher.com
Copy link to clipboard
Copied
Super helpful-thanks!
Copy link to clipboard
Copied
thank you thank you thank you!
Copy link to clipboard
Copied
I am using Windows 10 with dual monitor display. I am not one to tinker with software and found a much easier solution. The display settings defaulted to showing text and images at 125%. This caused an inaccurate snap to window. I reduced the display to 100% and the snap to window feature worked as expected.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi Paul,
Thank you so much!. I probably made a huge mistake. I changed the properties of the folder to allow me to modify it, and I did change the original.
Copy link to clipboard
Copied
I am using a Dell XPS 9365 and I change the DPI to 1, scale at 250 (recommended) But Captivate 2019 when restarted is appearing tiny.
Copy link to clipboard
Copied
I tried all the solutions here with no success I am using version 11.5.5. with windows 10. I did the following
1.Change the DPI awaremess
2.Run captive as admin
3.changed the resolution
4. Changed my display resolution
5. run Captivate in compatibility mode for windows 7
Any solutions please let me know I have tried all the suggestions I could find here
Copy link to clipboard
Copied
Hi folks!
Very easy solution.
Right-click on your desktop
choose display settings
change display resolution to 1024 *768 then
Open the software and see the magic.
I think there are some specific resolutions you could use...
Good Luck!
Copy link to clipboard
Copied
This video walked me through how to fix this for me. Hope it helps!
Copy link to clipboard
Copied
Thanks!! it works perfetcly
Copy link to clipboard
Copied
Totally worked! Thank you!