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Embedded video not playing on publish, but plays on preview.

Community Beginner ,
Jan 24, 2018 Jan 24, 2018

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Hi there-  I have two embedded external videos (mp4) in a file I'm working in.  When I use  Preview next 5 slides or Preview Project the video plays like I want it to.  When I publish the file (HTML5/SWF) and view the file after publish, the videos don't work.  Any ideas about where to start my troubleshooting? 

The video is set to Auto Play. And I have it set to pause the slide till end of video.  When I view it after publish, the blank slide shows for 5 seconds and then moves onto the following slide instead of showing the video. 

Any assistance would be appreciated. By the way, I'm using Captivate 2017. 

Amy

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correct answers 1 Correct answer

Community Expert , Jan 24, 2018 Jan 24, 2018

Videos are sometimes blocked when you try to play the content locally due to browser security or Flash Global Security settings.

Try uploading the published content to an LMS or web server and test from there.  You may find that there is really no issue with your content.

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Community Expert ,
Jan 24, 2018 Jan 24, 2018

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Videos are sometimes blocked when you try to play the content locally due to browser security or Flash Global Security settings.

Try uploading the published content to an LMS or web server and test from there.  You may find that there is really no issue with your content.

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Community Beginner ,
Jan 25, 2018 Jan 25, 2018

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Thank you!  I actually ended up publishing it only HTML5 and once it was in our LMS the videos worked.  That's good to know.  It will save me a bunch of time troubleshooting if I just load it to the LMS and see that it works.

I appreciate your help!

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New Here ,
May 06, 2022 May 06, 2022

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I"m having the same issue can see the videos on preview but not on on the published version. I a video intro and outro insterted on the first and last slide respectively, and when I publish to MP4 they I just see the loading icon on a blank screen and the audio and video starting on the next slide for the intro and just blank on the outro. I'm running the latest version of Captivate 2910 (11.8..0.586). If anyone has a solution or can point out a user error, I would be very greatful.

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New Here ,
May 10, 2022 May 10, 2022

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I am having the exact same problem. I tried uploading to YouTube to see if it worked there - but no dice. 

have you found any other information?

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Community Expert ,
May 10, 2022 May 10, 2022

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Try just exporting to MP4 from Captivate to a folder on your hard drive and then import to YouTube AFTER publishing.  Trying to publish to YouTube directly from Captivate might not be working do to a permissions issue.  If you are able to log into your YouTube channel with sufficient permission to publish an MP4 there then any Captivate MP4 should be able to upload.

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New Here ,
May 10, 2022 May 10, 2022

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Thank you - but I already tried that. 

I created a series of slides in Captivate 2019.
The intro screen has an MP4 video embedded on it.

When I preview it - the embedded video plays.
When I publish it to HTML5 - the embedded video plays.
When I publish it to MP4, the video is replaced with the Adobe spinning "loading" icon. Note that I even tried uploading it to YouTube in case that fixed the problem - no dice, still the spinny loady thing instead of my video. I tried both from Captivate and directly from YouTube. I still get the spinning icon instead of the video playing.

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Community Expert ,
May 10, 2022 May 10, 2022

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OK.  You had not previously mentioned that you had a video at the beginning of the project.

 

I would suggest you remove that video and do a quick test to export the project again without it to MP4 and see if it then works as expected.  If so, my suggestion is to add your entrance video AFTER you have published the rest of the project out to MP4.  (You cannot do this in Captivate.)  There must be some issue with the entrance video that is causing the failure.

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New Here ,
May 10, 2022 May 10, 2022

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Already did that. 😃

The course exports everything BUT that one video beautifully. The entire video plays fine - it's just that one video that is replaced with the spinny bit. 

 

As a note, I just tested ANOTHER video and it works fine also. 

 

The video in question originally came from - this is awesome - Adobe Stock. It was an .MOV file that I converted to MP4. I have tried converting it using Captivate, using Media Encoder 2022, AND using VLC. I've also tried compressing the video down to 720 and to 480p. 

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New Here ,
May 10, 2022 May 10, 2022

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In case it is not clear, the splash screen with the video on it has a title and some other shapes and such. EVERYTHING on that screen exports to video EXCEPT the video.

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Community Expert ,
May 10, 2022 May 10, 2022

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Understood.   As I said before.  Sounds like the video is the problem.

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New Here ,
May 11, 2022 May 11, 2022

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Sorry to chime back in so late. However, I have tried this with a bunch of different mp4 videos with no success. I remember having this issue in previous versions of Captivate (I have been using it since before Adobe even bought it) but since I have been away from the program since 2016, I don't remember what the fix is. So, it had worked somewhere in the past with some sort of fix. One would think by now that this bug would be history.

 

Please take this for what it is worth, but one shouldn't have to output the computer simulation into an mp4 on its own, bring it into Camtasia or Adobe Premeiere and edit the mp4 videos back in and re output. 

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Community Expert ,
May 13, 2022 May 13, 2022

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For a demo video, please Video Demo, do not create a cptx file to publish to mp4.

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New Here ,
May 13, 2022 May 13, 2022

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I think it's also important to note here that the failure / error exists entirely within the Adobe ecosystem. 
The original .MOV file is from Adobe Stock.
I converted that video from .MOV to .MP4 using Captivate, Premirere, and Media Encoder.
I loaded the video (with tests for each converter's output) into a Captivate project via all three possible methods - onto the stage (as both a single slide and as one that plays across slides) and as an event. 

In all cases the video played in all preview methods and in HTML 5 and .EXE publishing outputs, but failed in the MP4 publishing output. I tried uploading the videos to YouTube (from Captivate and from my YouTube account) and they didn't work there either (a test to confirm that settings on my local machine weren't simply preventing the embedded video from displaying). 

If Adobe's own stock videos can't be reliably used in Adobe's products using Adobe's tools, that seems to be a point of concern. 

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Community Expert ,
May 13, 2022 May 13, 2022

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 This is just a User Forum.  If nobody here has a quick answer for you, and you definitely feel Adobe should be doing something about the issue, then feel free to log the issue with Adobe Support. 

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New Here ,
Sep 08, 2022 Sep 08, 2022

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Hi all,

 

I am facing the exact issue with captivate - latest version. The inserted/embedded video (mp4) is not playing while publishing it into mp4 output. Just a loading icon is displayed. Is there any solution to fix this?

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New Here ,
Nov 07, 2022 Nov 07, 2022

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I had this issue and changed my mp4 to an FLV and rendered it and it worked. I was able to add the intro and outro videos to the project.

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