Encountering Error When Uploading SCORM 2004 File to KnowBe4

Report · Mar 23, 2023

We have created several Adobe Captivate courses, some just a straight MP4 video, some that have user interactions and some that have quiz questions (e.g. - T/F and MC). For each file that we upload to KnowBe4, none of them seem to be marked as complete. In addition, one file generates an error at the end of the course that says, "406 Data Model Element Type Mismatch: could not parse number".

There is one discussion thread in the Adobe Captivate forums that says the solution to this is to have KnowBe4 Support upload our SCORM files.

This is not a long term solution. We don't want to have to contact KnowBe4 Support every time we need a new file uploaded.

Is there a solution to this issue from an Adobe Captivate standpoint?

For the record, we are using Adobe Captivate 11.8.0.586.

Report · Mar 23, 2023

Are you on Mac? Because for Win users there is already an update to 11.8.1.

Did you check the course on SCORM Cloud? If it works there, the problem is with the LMS, not with Captivate.

Which version of SCORM 2004? Did you try another version?

Can you post a screenshot of the Reporting under Quiz Preferences?

Report · Mar 24, 2023

I am on a Windows PC.

As far as using SCORM cloud, is this a free service?

If it costs, I’d have to get approval from management at my organization to use it.

Here is a screen cap of my settings:

Report · Mar 24, 2023

I am on a Windows PC.

As far as using SCORM cloud, is this a free service?

If it costs, I’d have to get approval from management at my organization to use it.

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Report · Mar 24, 2023

Try to upgrade to 11.8.1 ASAP. Some bugs in 11.8.0 are fixed.

You may indeed have a problem with the Completion criterion which is set at 100% slide views. Some LMSs are treating this in a different way and consider a slide only viewed when all frames have been visited in the slide. Now that is rarely the case. Example: if you have a Next button on a slide, the frames in the inactive part of its timeline will never be visited. A criterion based on a quiz score will work on all LMSs.

From the Success criterion it looks like you have a quiz in each module? Why not lower the 100% and combine with a criterion like 'Quiz is attempted'?

As for SCORM Cloud, it is free within some limitations. But you can even use the Preview in SCORM Cloud which is available in Captivate under the Preview button.

Report · Mar 31, 2023

I tried changing the reporting settings of my course, but the problems are still occurring. We are reaching out to KnowBe4 support to see if they can help us.