Ending a course/lesson not working

[antheac14121783]

I have prepared a lesson and it works perfectly when I preview the project as a pdf. On the last slide, I have an exit button and have set up everything i believe needs to be set up to finish the course on click of this button.

Then i've published it to HTML5 and uploaded to my LMS - and everything works except the exit function!

The exit button on the captivate player doesn't work either.

I must have missed something somewhere - but as a brand new user, I have no idea what I've missed.

Any advice is appreciated. I'm using Captivate 9.

Thanks

[RodWard]

The Exit button doesn't necessarily work in all circumstances when you are delivering content from an LMS.  The usual reason is that the LMS is playing the content inside a frameset and your Exit button is not allowed to close the frameset because that could break SCORM communication with the LMS.

For the record, I always remove the Exit button from the Skin and Playbar when delivering content from an LMS.  It's too unreliable and you only get complaints.

[antheac14121783]

Hi Rod, thanks so much for the information.

If you remove the exit button, how does the user close the course?

In our LMS the only way they can do this is to click on the "previous screen" button in the LMS, not on the captivate content.

thanks again

[RodWard · Accepted solution]

Usually you're either launching the content in a separate window in which case the user just closes that window using the browser kill button in the top right corner.

But if you're launching the content inside some kind of SCORM player where there are multiple lessons and a TOC that the LMS provides then your learner could be simply selecting the next lesson from the TOC or else clicking some other button/link that returns them to the LMS screen from which they originally opened the course.

Either way, the point is that the Exit button is usually only going to work reliably under certain circumstances, and since those circumstances are often beyond your control, I find it better not to have it there.  Most LMSs provide better ways to navigate between modules in a course.

[antheac14121783]

Thank you Rod! That's such a big help!

[RodWard]

Since you also mention that you're publishing this out as HTML5 it should also be remembered that, if end users are viewing this content on tablets or mobile phones rather than on a desktop, there are a host of different ways that mobile browsers may choose to show your content.  Some will use browser tabs rather than opening new windows.

So if you are delivering for ALL types of devices, you need to do a lot of testing on different devices and browsers to work out what kinds of situations your end users will encounter.  It can get very tricky.