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Error message when previewing Captivate 2017 Fluid Boxes project

Community Beginner ,
Sep 18, 2017 Sep 18, 2017

Has anyone had trouble previewing their captivate project.

My project i 62,885kb in size and we are wondering if this is the reason as we have previously been able to preview slides when the document was 20,000kb.

We had a windows 10 update recently... could this be the issue.

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Community Expert ,
Sep 19, 2017 Sep 19, 2017

Which Preview method causes problems? All HTML5 preview methods need the generation of a temporary file which opens in a browser. Which browser do you have as default browser? HTML5 Preview is also never as close to the final published output as is the case for SWF output (which is not possible for responsive projects of course).  Is the size you are talking about the future size of the published folder, or the size of the cptx project? Can you try to publish, upload to a webserver or a LMS (if you work on a SCO) to see if it works in that case? If you cannot preview, there is little chance that you'll be able to view the published file locally, uploading will be necessary. I had several projects that could be previewed but worked perfectly after publishing and uploading.

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New Here ,
Sep 19, 2017 Sep 19, 2017

Thank you for your reply Lilybiri. I had previously no trouble previewing my cptx document in Edge web browser until we recently had a Windows 10 update and / or the cptx document got very large.

I will change browsers and give it another go.

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Community Beginner ,
Sep 19, 2017 Sep 19, 2017

Hi Lilybiri,

I changed browsers to internet explorer and I can preview 5 slides only. I am still getting error message when previewing the whole document. 

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Community Expert ,
Sep 20, 2017 Sep 20, 2017
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I never use Edge for testing HTML5 output, but Chrome or Firefox. IE is not a good HTML5 pupil, and doubt it will have more updates in the future, since Edge appeared.

Something must be wrong, getting corrupted with your project. Do you have lot of advanced actions? If not, try to hide a bunch of slides to look for the slides which are causing problems. The size could be one of the causes, but am not sure.

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