Event Video - Playback starting with last frame on second load?

[christianm82024990]

Hello,

we are using Captivate ver. 9.0.0.223

In our courses we are using rendered videos as transitions from one location to another.

The videos are placed on seperate slides as event videos from a file and are set to be displayed for the rest of the slide.

There is an issue however where I´m not sure if it lies within the browser or Captivate.

It´s the most noticable in Internet Explorer though.

Browser Versions:

IE 11.103.10586.0

FF 44.0.2

Chrome 48.0.2564.116 m

The first time the video is played back you see a black screen flashing for a brief moment (1 frame) - if you go back and forth however, every time the video starts, a ghost frame (which in this case is the last frame from the video) can be seen in the beginning instead the empty / black "loading" screen.

In Firefox there is just always a white screen flashing up and in Chrome the problem doesn´t exist at all as it seems - unfortunately IE is the standard browser with most of the clients.

The issue is coming up in the preview version as well as in the online version.

The videos are in the .mp4 format and around ~1-2MB in size and we are publishing for HTML5 for SCORM 1.2 and Other Standard LMSs

I´ve tried to use fade-ins as a workaround which makes the problem a bit less noticable as you just see the video fading in and not a totally different frame in the beginning of the video.

It would be better though if there was another solution which wouldn´t require the use of fade ins as these still "rip apart" the flow.

It also seems that it isn´t possible to change the color of the fade-in so it´s always white? I think a different color might be suited a bit better in my case so did I overlook the option to change the color or isn´t it possible?

I´ve searched the forums and the net for hours but I couldn´t come up with a solution on this yet.

Any help on this matter would be much appreciated!

Cheers

Oliver

[RodWard]

Any reason why you decided to go with Event video instead of using Slide video instead?  

Slide videos are locked to the timeline of the slide.

Captivate doesn't allow you to control the colour of the slide fade transition.  Would be a good enhancement if we could "fade to black' instead of just fading into whatever the next slide is.

In any case, with videos in HTML5 you lose even more control because the various browsers all choose to play them slightly differently.  So even if you DID manage to get it looking and working right in one browser, your chances of getting the exact same result across all browsers and mobile devices is roughly nil.

[christianm82024990]

Hi Rod,

thanks for the reply.

With the slide videos - do you mean the option for Multi-Slide Synchronized Videos or is there another option which I´m not aware of?

I´ve tried thie Multi-Slide Synchronized Video option but the problem is the same.

With the fading color I think I might have found a workaround - I´m using an solid color image merged with the background.

The fading effect on the video then has the color of the background image.

As for the result in different browsers I´m aware of it - too bad that there aren´t more standards which would make things easier.

But for the time being I´d be happy to get it working for IE.

[RodWard]

Slide video is the same as Multi-slide Synchronized Video.  I get lazy sometimes and can't be bothered typing the whole name.  Plus sometimes it confuses users because they think it must only apply to multiple slides.

At the end of the day you may simply find that you are biting off more than HTML5 and current browser technologies will allow you to chew.  HTML5 is really just a collection of technologies that have been around for some time now.  There isn't really a 'standard' per se. That's why all the browsers can go their own way in a lot of areas.

[christianm82024990]

Alright - seems like that it will be the workaround then - should I find out more about this issuel I´ll post it here.

Thanks for your support!

[Dar29]

Hi Oliver,

Did you ever learn more about this issue? I am seeing the same thing with Captivate 2017. Using Chrome has helped greatly.