Export closed captions fails in Captivate 2019

[matthewg63378799]

Hi all!

I'm having a problem exporting Closed Caption text to Word - and it looks like another user posted about this September 2020. Doesn't look like she got a definitive reply.

When I Export Project Captions and Closed Captions, the Word document is showing up empty. If I remove the Closed Captioned slides adn only have Project Captions, the export works fine. So the issue appears to be coming from the CCs.

Has anyone else had this problem?

[RodWard]

Are there any special characters included in the Slide Note lines that you are currently trying to use as Closed Captions?

Special characters would be things like chevrons < >, curly braces {}, etc?  These, and others, can sometimes cause issues.

Another question I would have is whether or not any of the text found in the Closed Captions was cut and pasted into Captivate directly from another application that allows text formatting, eg Microsoft Word.  Sometimes the pasted text contains hidden formatting characters that can cause issues as well.  Always pasting text into Captivate from a plain text editor (e.g. Notepad) is the recommended method.

[matthewg63378799]

Thank you for your reply!

To answer your question, I did initially pasted text that might have been formatted.

I then started a new project and inserted a video and then the closed captions correctly. Unfortunately I came up with the same result - a blank Word doc.

Can you think of anything else I might try?

[silviac9470008]

Hello RodWard,

I've a similar problem of matthewg63378799.

When I try to export the Closed Caption text to Word, I get an error message (in attachment).

I've created a new file from scatch, I've insertes audio and I've typed some text for CC directly into slide audio in the Closed Captioning tab, but ...same problem.

Then I've tried from another Mac, when I've exported Closed Caption the Word document was empty.

(I work with Apple Big Sur 11.6, Captivate 2019 and Office 365)

Can you help me to solve this problem?

Thank you

Silvia

[RodWard]

I have sent you a private message.

[Andreea306345671vjy]

Hello,

I get the same error.

Can you please let me know how you solved this?

Thank you!

Andreea

[Lilybiri]

I know that your message was directed to Rod, but you may bump onto an incompatibility between the versions of Captivate and Word.  Is it possible for you to export to XML?

[Andreea306345671vjy]

Hello,

Thank you for your reply. In the meanwhile, I’ve tried several times and it
worked (it took approx. 30 min to load).

Thanks again,
Andreea

[Lilybiri]

It has always been a tricky workflow. Sometimes it works when you keep Word open, sometimes you need to close it. Insisting is always needed, wonder when localisation will be considered more important by Adobe. Be sure not to change the name of the Word, nor the Captivate file if you want to translate and re-import the doc file.

[silviac9470008]

Hi Matthew,

I have a similar problem, have you solved it somehow?

Thank you,

Silvia