Fail message not showing on a slide

[JoNHi]

Hi, I'm working on a simulation video in Captivate 9. On slides where it is the software's screen then I have a back button (as opposed to text or menu slides). On some of these slides I have a click box and I've set up a Fail message. When I have the back button the fail message doesn't trigger.

Here is the timeline:

Here's the click box settings:

I think it's because both the back button and the click box have a pause. I have tried moving the pause point of the back button to before the pause of the click box, the same time as the click box and after the click box and there's no difference.

When I preview the project the click box works (so it goes to the next screen) and so does the back button but it doesn't show the Fail message if I click anywhere else.

Any ideas??? Fixes? Workarounds? Much appreciated!!

Jo

[Lilybiri]

Can you show the slide itself as well: where exactly are click box and Back button? How many attempts do you allow for both? If attempts are limited for the Back button: what is the Last Attempt action for this button?

[JoNHi]

The green arrow in the bottom left is the back button, the red lined box is the fail message and behind that you'll see the large click box.

The back button is set to go to the last slide viewed and infinite attempts and nothing else is ticked in that section.

Thanks

[RodWard]

Is the Click Box set to Infinite Attempts? 

If so, then the Fail Message will never appear because it's only really going to show ON LAST ATTEMPT, which will never happen if the learner is allow infinite attempts.  If you want the click box's Failure message to appear immediately, make sure it is set for only one attempt. 

But know that once you DO that, you would need to either rewind the slide or leave and reenter it again to reuse the Click Box for another attempt.

[Lilybiri]

Sorry, missed it in your first screenshot because I was confused. I thought it was not working only after you added the Back button, but it would indeed never have shown the Failure message, even without that button because of the Infinite Attempts.

A workaround which I described a couple of times: use the Success message of another Click box (filling the slide), behind the smaller click box to show the 'Failure' message for the first click box. However, because of the stacking of both click boxes, you could have issues (with HTML output specifically). Back button will also be stacked on top of that big click box.

[JoNHi · Accepted solution]

Hi everyone,

Not sure the issue but we have an easy fix. We put the back button into a master slide. When that is set for the simulation screens it doesn't override the click fail hint. Hope that helps anyone having this problem!

Cheers

Jo

[Lilybiri]

You did use the Hint, and not the Failure caption, can you clarify please? Is the Back button on the master slide pausing? If yes, it will always pause at the end of each slide.