Failure Feedback not Showing

[rossp61473812]

Hi all,

I'm having a problem with a Failure feedback caption not displaying and I can't figure out what's causing it.

I have two image buttons; Yes and No as shown in the image below. The correct answer is Yes, which shows the green Success feedback caption below. However, if the user selects no the Failure feedback caption doesn't show.

I've got the button on Success action set to No Action for both buttons, but the options checked to show the Success/Failure messages as shown below.

I tried bringing the buttons to the top of the timeline but that didn't work. I'm sure that this is just something very simple causing this.

Any help would be much appreciated.

Ross

[RodWard]

You have the buttons set for Infinite Attempts.  Set to 1 attempt and then you'll see failure feedback captions.

[rossp61473812]

Thanks Rod, just tried setting the buttons to 1 attempt but I get the same results - Success feedback shows, Failure feedback doesn't.

[RodWard]

I think your design logic is flawed.

When your NO button is clicked it would have shown a Success caption but you had that caption turned off.  If you want a 'failure' caption to show when the No button is clicked, turn on its Success caption and change its appearance to look like a Failure caption.

[rossp61473812]

Thanks Rod, that worked. Just for future reference, if my design logic is flawed how would you suggest I set this action up in future? The method you suggest worked, but I suspect you're suggesting I shouldn't have set it up this way.

Thanks again.

Ross

[RodWard]

What I meant was that you wanted to have a click on a button trigger a failure caption when by definition in Captivate that would actually have been a Success event for that button.

Another way to achieve what you wanted would have been just to have two images or captions on the screen showing the possible options, but having a click box placed over the top of the correct answer only.  Then a click anywhere on the slide except for on that click box itself would have triggered the Failure caption for the click box to appear.  You'd also need to have the number of attempts set to one for this as well. 

You need to understand that Captivate's Unlimited Attempts option on interactive objects actually means you have Unlimited UNSUCCESSFUL Attempts.  As soon as you click the correct option, then the Success caption appears.  But only once you actually run out of allowed attempts on that object does its Failure caption appear.  Newbie users often struggle with understanding this concept.

[rossp61473812]

Thanks Rod, that helps, I understand how this works now. Appreciate your support as always.