Free eLearning Assets not Appearing in My Assets

[MichaelGibbons1]

I'm hoping someone has a fix for this.  Recently a number of IDs on my team started reaching out to me for support with characters downloaded from Free eLearning Assets not showing up in Captivate in My Assets.  I tested mine and everything was working fine . . . for the first couple downloads.  Then I started experiencing the same issue everyone else was.

Knowing where the images save to, I went to My Documents > Adobe > eLearning Assets > Assets > Assets > Images > High and there were all the images I had downloaded.  Only problem is it appears all but the image of Angela (which appears to be preloaded with Captivate install) are corrupt.  The image will not generate a thumbnail or open in Photoshop or Fireworks.   The IDs with the same issue are having the same issue with the images appearing corrupt.  I tried the images in the Low folder with the same result.

Is anyone else encountering this?  Is there a fix?

[Lilybiri · Accepted solution]

Can you install the patch released yesterfay? Recent version is now 10.0.1.285.

Captivate (2017 release) Update 1 released - eLearning

[MichaelGibbons1]

Thank you Lieve! I'll try that.  My company has all of that locked down but I'll try calling in a favor from a friend in IT.  Thanks!

[MichaelGibbons1]

Do you know of a direct link to the standalone update file?  I've tried on my work laptop and home computer (separate accounts) and neither one is successfully updating.  The work one is locked down but the personal should have no issues...

[Lilybiri]

Thry this one:

https://www.adobe.com/support/captivate/downloads.html​

[MichaelGibbons1]

Thanks! On point as always!