Free trial Captivate

[vhernandez688]

I am paying a monthly fee for Captivate, and i still having this message:

But whet I payed, I havent recive any serial number.

What can I do?

[Lilybiri]

For a subscription license, you do not need a serial number. You have to log in to the CC app with the same Adobe ID which was used when buying the license. Was that the case? 

[vhernandez688]

HI, yes I did several times log in log out CC, but CP is still showing the same message when I try to open

[Lilybiri]

I will try to find a staff member to help on solving this problem. Please, be patient.

[AJIT_M]

Hi,

Apologies for the inconvenience caused to you.

Can you please launch Captivate 2019 again and once you reached the 'Sign in required" screen, then select the option "Not your AdobeID" and Sign in again with your Adobe Id and Password and see if that works.

Let me know if it still prompts for the serial key.

Regards,

Ajit

[vhernandez688]

When I tray to launch CP 2109 the only window it opens is advising me to purchase it or write a serial number, no chance to Sign on

[AJIT_M · Accepted solution]

Hi There,

I am assuming you have installed CP 2019 on Mac Catalina.

Can you please refer to the following article and see if that helps-

https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

Regards,

Ajit

[vhernandez688]

Yes, I am, I will try it. Thank you

[vhernandez688]

Thankyou, it works grate!!

[AJIT_M]

Hi,

Glad to hear that your issue has been fixed.

Regards,

Ajit