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Getting Fatal error on 2019 when trying to create demo video recordings

New Here ,
Aug 10, 2022 Aug 10, 2022

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I keep getting the below error when trying to create video demos after i finish recording

 

I am running as administer, please help 

hannahm1790787_0-1660119952492.png

 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Hi @hannahm1790787 

 

Your screenshot shows that your are using Adobe Captivate, so I've moved your post to that forum from Using the Community (which is for questions about the forums.)

 

Jane

 

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Community Expert ,
Aug 12, 2022 Aug 12, 2022

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Multiple users mention that type of problems, although personally I am always successful with Video Demo:

  • If you are on Windows, do you run Captivate with 'Run as Administrator'?
  • Do you try to use the webcam to have dual recording? Some webcams do cause problems. Also applications installed parallel with the webcam have been reported as being a problem.
  • Are you recording on a primary monitor (if you have multiple monitors set up)?
  • Did you reduce the screen resolution so that you can use 100% display? Or did you edit the dpiaware setting?

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