Getting Fatal error on 2019 when trying to create demo video recordings

[hannahm1790787]

I keep getting the below error when trying to create video demos after i finish recording

I am running as administer, please help 

[jane-e]

Hi @hannahm1790787 

Your screenshot shows that your are using Adobe Captivate, so I've moved your post to that forum from Using the Community (which is for questions about the forums.)

Jane

[Lilybiri]

Multiple users mention that type of problems, although personally I am always successful with Video Demo:

• If you are on Windows, do you run Captivate with 'Run as Administrator'?
• Do you try to use the webcam to have dual recording? Some webcams do cause problems. Also applications installed parallel with the webcam have been reported as being a problem.
• Are you recording on a primary monitor (if you have multiple monitors set up)?
• Did you reduce the screen resolution so that you can use 100% display? Or did you edit the dpiaware setting?