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Getting in-person help from Adobe with proof of active license

New Here ,
Jun 01, 2021 Jun 01, 2021

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I understood from a colleague that as long as we could prove we have an active license, we could receive free in-person help with Captivate.  Does anyone know if this is true?

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Community Expert ,
Jun 01, 2021 Jun 01, 2021

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This is mainly a user forum. I can just tell you that Adobe support is limited to the two most recent version of Captivate, not to older versions. For the rest, will try to find an Adobe staff member to answer your question.

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Community Expert ,
Jun 01, 2021 Jun 01, 2021

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Try sending an email to captivatehelp@adobe.com explaining your issue.

Paul Wilson, CTDP

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hi,

I have sent you a private message and provided the information. I hope that will address your query and incase you have any further questions, then please contact us and we would be happy to assist you further.

Regards,

Ajit

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