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Grey screen

New Here ,
Jul 17, 2020 Jul 17, 2020

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I am using Captivate 2019 and have created a fairly large branching project.

When viewing the project in HTML the first branch runs fine however when it comes to jumping to the second branch the screen goes grey and hangs.

Sometimes there is a message that saying that a long script is running but not always.

Any ideas ?

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Advanced , Branching

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correct answers 1 Correct answer

Community Expert , Jul 17, 2020 Jul 17, 2020

Difficult to help with so little information. This is probably due to the setup of the branching...

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Community Expert ,
Jul 17, 2020 Jul 17, 2020

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Difficult to help with so little information. This is probably due to the setup of the branching...

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New Here ,
Jul 29, 2020 Jul 29, 2020

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The branching works fine when I review the project however when I try to do this in HTML it will hang.

Could it be related to how many slides the program has to jump, in order to reach the second branch ?

The project is running on 2019 version 11.5.1 and is approximately 43MB

 

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Community Expert ,
Jul 29, 2020 Jul 29, 2020

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Did you test using Preview HTML in Browser, or do you talk about the published version? If it is the pubished version, was it uploaded to a webserver or a LMS?

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New Here ,
Jul 30, 2020 Jul 30, 2020

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Hi, yes when I preview in HTML is when I encounter the problem.

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