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Help Stopping Triggered Audio Please

Explorer ,
Apr 08, 2023 Apr 08, 2023

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Hello all; 

I'm having an issue stopping triggered audio. I've searched here but I'm not sure I understand any of the answers and I'm hoping I'm just missing something silly. 

I have a slide with four flip cards on it, with audio attached to the 'card back' state. The slide has intro audio, and each card is set to stop slide audio on click. That works just fine (as does the flip action of the cards). 

I have tried adding Stop Triggered Audio to each of the advanced actions written for the flip cards, but I can't get it to work. I've put it in different parts of the sequence thinking it needs to happen before other things, but nothing helped. I've separated it as its own decision within the advanced action, but that didn't help either. 

At the moment as a last resort I have a "listen to each card fully before you click another card" message in the slide audio but if they don't hear it all and start clicking away, it's aural mayhem!

Could someone have a quick peek here and see if I'm missing something and/or doing something wrong or using the wrong types of audio files or...?

 

TIA!

samamara

 

Screen Shot 2023-04-08 at 5.03.51 PM.pngScreen Shot 2023-04-08 at 4.53.58 PM.pngScreen Shot 2023-04-08 at 4.54.15 PM.png

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correct answers 1 Correct answer

Community Expert , Apr 08, 2023 Apr 08, 2023

Indeed, that would be a better solution. You don't even need to add Stop Triggered Audio, because the command Play Audio implements automatically to stop all still playing clips which are started with Play Audio.

Another Alternative would be to flip the other flip cards back to the Normal (original) state because than the 'object' is hidden and the attached audio will stop.

My intuition is still active, isn't it?

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Explorer ,
Apr 08, 2023 Apr 08, 2023

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PS: Sorry, I forgot to add that I am using Captivate 2019 V 11.5.5 on a Mac. 

Thanks!

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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I hope to understand correctly what you want: is it to stop an audio clip attached to a state when it is not finished and another card is flipped? You have a correct solution for stopping the slide audio when a flip card is clicked.

This is indeed a pain because the Help documentation is (again) all but clarfiying, reason why I wrote this blog post:

Pausing Timeline and Audio clips - eLearning (adobe.com)

The command 'Stop Triggered Audio' can only affect audio clips started with the command 'Play Audio'. It will not stop any object audio. Audio attached to a state can be considered the same as object audio. Object audio will stop when the object gets hidden, or in this case when the state is left.

 

Can you confirm that my understanding of the problem is correct? 

 

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Explorer ,
Apr 08, 2023 Apr 08, 2023

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Hi @Lilybiri 🙂

Yes, you are correct! The audio is attached to a state of each of the flip cards. When someone clicks a card and it flips, the audio is triggered. If they don't want to listen to the whole thing and click another card, I need the audio from the first card to stop so the audio for the second card can start. At the moment, one card keeps playing while the other card starts playing - certainly not what the user needs!

 

You say "The command 'Stop Triggered Audio' can only affect audio clips started with the command 'Play Audio' - does that mean that rather than attach the audio to the object state, I should include in the advanced action both a "play audio > audio file" and a "stop triggered audio" command...? Will that work?

 

Thanks, as always, for jumping in here!

samamara

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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Indeed, that would be a better solution. You don't even need to add Stop Triggered Audio, because the command Play Audio implements automatically to stop all still playing clips which are started with Play Audio.

Another Alternative would be to flip the other flip cards back to the Normal (original) state because than the 'object' is hidden and the attached audio will stop.

My intuition is still active, isn't it?

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Explorer ,
Apr 08, 2023 Apr 08, 2023

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Thanks @Lilybiri - yes your intution is still bang on for sure! Ok, using the Play Audio (without adding 'stop triggered audio') worked absolutely perfectly! I am so happy that the solution was so simply, yet a bit disappointed that it was not something made obvious in the Help documentation; I was going crazy trying to figure it out. Once again, it's Lilybiri to the rescue 🙂

A world of thanks!

samamara 

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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You're welcome! My intuition is based on thousands of hours of exploring and solving problems. You understand now why I am so frustrated when I see official Help documents. Or hear another user tell me that my blog is their Captivate bible, that they just ignore the official Help.

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Explorer ,
Apr 08, 2023 Apr 08, 2023

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I completely understand your frustration. Adobe should seek your support for making their documentation a little clearer 😉

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