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How much will i have to pay if cancel my adobe captivate account one year. I am 4 months into it?

New Here ,
Sep 26, 2015 Sep 26, 2015

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How much will i have to pay  if cancel my adobe captivate account one year. I am 4 months into it?

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Adobe Employee ,
Sep 26, 2015 Sep 26, 2015

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Hi,

Welcome to Adobe Forums.

In order to cancel the Captivate subscription before completing the yearly term there will be an early termination fee of 50% of your remaining month.

In case of any further clarification please do reply.

Thanks and Regards
Vikas Mahajan

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Community Beginner ,
Oct 25, 2015 Oct 25, 2015

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Is it possible to subscribe for one month?
Forcing a full year when I only need it for a month seems a little weird.
Just sayin', why tell us how much it is per month when you're going to charge for a full year?

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Adobe Employee ,
Oct 25, 2015 Oct 25, 2015

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Captivate subscription is only available for the yearly plan where you pay $29.99 on a monthly basis.

If you enroll in for the subscription and use it only for a month or two then there will be an early termination fee on cancelling it before the term gets over.

You can also use the product as a trial for 30 days.

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Community Beginner ,
Oct 26, 2015 Oct 26, 2015

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So, for the record...it's called a monthly subscription...but it's really a yearly payment term.

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Adobe Employee ,
Oct 26, 2015 Oct 26, 2015

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It is called a yearly subscription but the payment is on a monthly basis.

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Community Beginner ,
Jun 09, 2022 Jun 09, 2022

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Adobe just tried to charge me a termination fee.  I am pretty sure this is agaist the law as I was unaware that I was signing up for a year - eg - Monthly subscription fee.  This is another reason not to use Captivate. 

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Community Expert ,
Jun 09, 2022 Jun 09, 2022

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LATEST

 

2022-06-09_07-22-52.jpg

Good luck trying to claim you were not given the opportunity to become aware of the annual commitment. 

Paul Wilson, CTDP

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