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Hello
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20 VIEWS AND NOT A SINGLE PERSON CAN ANSWER MY QUESTION. IS THERE A CUSTOMER SERVICE DEPARTMENT AT ADOBE. IF THEIR PRODUCTS DO NOT INSTALL HOW DO WE GET OUR MONEY BACK.
IN A ADOBE COMMUNITY WHICH IS SUPPOSED TO HELP PEOPLE NOT A SINGLE PERSON CAN GIVE ME AN ADOBE CUSTOMER SUPPORT EMAIL ADDRESS TO HELP WITH ADOBE CAPTIVATE INSTALLATION ????????.
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This is a user forum While Adobe pops in from time to time, if you want to talk to Adobe directly, the USER forum is not where you want to go. Try emailing them at CaptivateHelp@Adobe.com with the specifics of your issues. Alternatively, you can click on this link to find other support methods. https://helpx.adobe.com/ca/contact/enterprise-support.other.html#captivate
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The version you bought in 2019 is not compatible with Monterey. You need version 11.8. Not very customer friendly is the message that 11.8 is only available as subscription license. You need to contact Adobe, this forum is meant to have other users solving problems for you. However the licensing needs to be managed by Adobe.