How to remove Goodbye.html slide

[PaulOmeara]

Hi,

When we publish our Captivate Simulation on our LMS, when the user exits the simulation it comes up with an additional slide saying:

"Thank you for exiting the content. You may now navigate away from this content."

I understand this comes from the Goodbye.html file - which we can change the text if desired. However why is this here at all? Why have an additional slide after the user clicks exit to say "thank you for exiting"? How do we remove this page from coming up as we would like it just to exit back to the LMS and not an additional slide saying thank you for exiting.

[RodWard · Accepted solution]

This message is provided for situations where the content is being launched in the LMS in a frameset that the LMS is controlling.  Some LMSs may not have functionality that detects the module has finished playing and triggers the frame displaying the course content to reload with another page showing the LMS scoring or whatever.  In such situations where the LMS does not automatically respond, the Goodbye message tells the learner what action they need to take, rather than leaving them there staring at the screen until they die of exhaustion waiting for instructions.

If your course content is being launched in a separate playing window, you can try setting the Project > Start and End > Project End action in Preferences to Close Project instead of the default setting of Stop Project.

This will cause the window to close, which then usually triggers the LMS to respond by displaying its next page.  However, this option should NOT be used where the content is playing inside the LMS main frameset otherwise your user might inadvertently find they have closed the LMS window itself.  (Most LMSs will not allow this, but some are not that smart.)

Try this and see if it works with your LMS.

[PaulOmeara]

Thanks @RodWard 

We have tried the Close Project option, but that also doesn't work. I'll have a chat to the guy who created our LMS and see if he has any suggestions on a workaround.
We also tried a custom HTML goodbye file, where we used Javascript to auto close the window as soon as it opens, however it appears all the browsers have put a stop to that in the more recent versions for security reasons. We then tried customizing our own exit page with a button to close the window.... however also for the same reasons the button doesn't work. 😞

Thanks for your help.

[RodWard]

Yes browsers have certainly implemented tighter security in recent years, prompted mainly by a lot of unscrupulous behaviours on the part of marketers, spammers and hackers.

I would certainly recommend talking to your LMS person.  But before doing so, test the same SCORM module (set to Close Project) by uploading it to SCORM Cloud's online LMS sandpit.  I think you will find that you won't see the goodbye message because as soon as SCORM Cloud detects the file has reache the end of the project and does its final Commit of data it triggers the LMS to respond and reload the page.

If SCORM Cloud can do it, so should your own LMS.  There may just be some tweak or setting they admins have to turn on.

[TLCMediaDesign · Accepted solution]

Put this in the head of the Goodbye page:

<script>
window.open('','_parent','');
window.close();
</script>