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HTML5 publishing issues - Buffering

Community Beginner ,
Jun 07, 2017 Jun 07, 2017

When we publish the CP9 course to HTML5, and go to play the index file, it just buffers and does not render.  We have autoplay selected, but the course just buffers and does not render.  Thoughts?

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Contributor ,
Jun 07, 2017 Jun 07, 2017

The first question to ask you, I think, is "Where are you publishing it"?

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Community Beginner ,
Jun 07, 2017 Jun 07, 2017

To my desktop.  First thing we check after publishing is going to the PF folder and playing the index file.  Once it's published we put the course on our LMS.

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Contributor ,
Jun 07, 2017 Jun 07, 2017
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That's the same thing I do.

The only time it just sits and spins for me is when I fail to authorize the "blocked content" when I use Internet Explorer.

I click the index.html file and a browser opens. At the bottom of the browser is a small, long window that tells me "Internet Explorer restricted this webpage from running scripts or ActiveX controls."  There's a button "Allow blocked content".  If I ignore the warning or ex out the window, it just sits and spins as you have described. This is using IE 11, by the way.

When I open the file using Edge, I don't even get the warning - it just opens right up.

I think you might be facing a security level issue, to make a short story long, here.

Oh - when I publish the HTML module to our Web server, nobody ever gets the warning. It's only on my local machine.

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