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Hyperlink in wrong spot on slide

New Here ,
Nov 25, 2017 Nov 25, 2017

I am working in Captivate 9. I highlight text which I want to make into a hyperlink, have it open a URL (which works just fine other times it is referenced throughout the presentation & save it. However, when I preview or publish, when I click on the text that should be hyperlinked, nothing happens. However, if I drift around on the page with my cursor, the little "hand" icon pops up, indicating there is an underlying link. Sure enough, when I click in that spot, the hyperlink opens to the correct URL. Why is this happening on a random part of the page instead of on the text that is set up as the hyperlink? I have tried several options...using a blank template & creating a text box, using a title slide & enlarging the text area, rebuilding the slides from scratch in a new responsive project (does same thing in new project as it does in my other completed presentation).

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Community Expert ,
Nov 26, 2017 Nov 26, 2017

It looks like you are talking about a responsive project, which is set up with Breakpoint views (since you are on 9).  Are you on the latest version of Captivate 9 which is 9.0.2.437. Is your problem appearing on certain screen resolutions or on all? Did you start from the primary view when setting up the projectr?

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New Here ,
Nov 26, 2017 Nov 26, 2017

Other slides are working fine. It is only a few select slides that aren't. I did start from the primary view. This is my first project so I'm not really familiar with the ins and outs of break points.

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Community Expert ,
Nov 26, 2017 Nov 26, 2017

Ate you using 9.0.2.437? Can you answer my other questions as well?

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New Here ,
Nov 26, 2017 Nov 26, 2017

Yes. That is the version I have. And it is in all resolutions.

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Community Expert ,
Nov 27, 2017 Nov 27, 2017
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Can you insert a screenshot of the hyperlinked text with its Position Properties? That will make it possible for me to try to reproduce your situation, and test it out.

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