I am having trouble previewing "from this slide" in captivate 9. I have been able to previously with no issue. Now that I have started a new project, it will not allow me to preview.

[heatherj97203140]

am having trouble previewing "from this slide" in captivate 9. I have been able to previously with no issue. Now that I have started a new project, it will not allow me to preview.

[Lilybiri]

Do you clear the cache regularly?

[heatherj97203140]

Hello. yes, I just cleared it now as well, tried again and it will not allow me to preview.

[Lilybiri]

Is this a normal or a responsive project? If it is a responsive project, which browser is set as the default browser? Did you upgrade that browser recently?

If it is not a Preview that uses the browser, but uses a temporary SWF, maybe cleaning the Preferences will be necessary. But that means that you lose all customisation, not sure if you are ready for that?

[heatherj97203140]

It is a responsive project. Chrome is my default browser. I did upgrade recently. How can I clean the preferences?

[Lilybiri]

There are some issues with the latest version of Chrome. Could you try another browser, just to check?

Cleaning the Preferences: look in the subfolder Utils of the Captivate installation folder. You will find two CleanPreferences files, run the one suited for your OS.

If you want to keep some customisation, you'll find tips in: Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

[heatherj97203140]

Thank you so much! Once I changed the browser it worked right away!