I am on a trial version of Adobe Presenter Video Express and can not get it to recognize my professional camera

[tbertram]

I am on a trial version of Adobe Presenter Video Express and can not get it to recognize my professional camera that is plugged into my computer. I am running Windows 10 with office 2016. Please let me know what I can do to fix this problem. The camera is a Canon XH A1s.

Thank you for your help,

Tom Bertram

[zeeshan hussain]

Hi,

Sorry to hear about the issue.

Seems like an issue with the Presenter Video Express. Please contact- PVX-ProductionSupport@adobe.com

Thanks,
Zeeshan Hussain

Adobe Prtesenter Engineering Team