I bought Captivate 8 student/teacher edition only 1 month ago...

Report · Aug 20, 2015

I bought Captivate 8 student/teacher edition only 1 month ago, and now Captivate 9 has been released. Is there option for teachers to upgrade other than having to buy the new version outright again? Particularly seeing I only bought it a month ago and no one advised that there would be a new release so soon.

Report · Aug 20, 2015

Hi Adso, see this page - if you purchased direct from Adobe within the past 30 days, then you may be able to get the new version instead:

Do I qualify for a free upgrade?

Report · Aug 20, 2015

Great! Thank you very much. I have followed through and made a request. I am bang on the threshold so fingers crossed.

Report · Aug 20, 2015

Sure, glad to help!

Adobe's Return/Refund Policy for perpetual products is 30 days, and you may want to initiate one of those as well (just in case) - so that one way or the other, you can hopefully effect a product exchange.

Good luck with it and please let us know how things turn out.

Report · Aug 20, 2015

I'll certainly have a go.

Having spoken via chat to Adobe, the policy is 30 days, and I am unfortunately on 31 days.

Their initial response was 'unfortunately, we can't', however, I have asked to escalate my case for consideration, which they have done and have said they will come back with a response this afternoon. Once again fingers crossed.

Can't be angry if they don't, as it is a clear policy. Frustrating though that I missed it. I have been bound to them since CS2 and played by the rules by purchasing and registering every CS version along the way, also jumping into CC on the first day it was available. History is all in my profile, so hopefully it might mean something.

I'll let you know how I go.

Report · Aug 20, 2015

I'd be VERY angry. In fact, I'd be very, VERY angry! I can't imagine why you aren't, though I'm hot-headed, and have a temper. So -- I wish you well, Adso!

Report · Aug 20, 2015

Ha... Yeah. Maybe I am just giving the benefit of the doubt atm and sending out positive vibes... Possibly blow my top later if it goes against me. Cheers dowbright

Report · Aug 21, 2015

Thanks for the update. Well, like you said, it's a clear policy. Hope they might be able to grant an exception, but not sure how often (or if) that even/ever happens.

Either way, it's just one of those things - the timeline was unknowable and you did all that you could.

Report · Aug 21, 2015

You may want to ask them to clarify if the 30 days is triggered by purchase, installation, or registration.

In my experience, those seldom happen all on the same day!

Most of this software comes with a 30 day trial, so there is some possiblity that your regular use started a bit later. If you can show them that there were issues and delays with getting the software installed, licensed and registered, they may be more willing to consider an exception.

Report · Aug 25, 2015

Adso, how did things end up? Dying to know!

Report · Sep 03, 2015

Dowbright!! They approved it!! Took until this morning to get to my case, but the download for Captivate 9 is ready to go. Wonders never cease. Thanks for your interest.

Cheers

Report · Sep 03, 2015

I am so THRILLED for you! This same situation has happened to me time and again with apps across the web...so I was really rooting for ya!

Yahooo!