I cannot see mp4 video, only audio, PLEASE HELP?

[jackiecarruthers]

Hello,

I have been working in Captivate 9 with several files which all published to mp4 correctly - showing slides in video and audio.

Now I cannot see the video when it publishes, only the audio file. PLEASE HELP?

Many thanks,

Jackie

[Captiv8r]

Are you saying that the file in the folder is only a MP3? Or do you "see" an MP4 file but when you play it you don't actually see anything. What player are you using to view the video?

Cheers... Rick

[jackiecarruthers]

Hi Rick,

The file publishes to an mp4 and to your point, I have been opening it in Windows Media Player (which the previous videos worked in). I have just tried opening it in QuickTime and it works so thank you for that. However, I have to resize the QuickTime video before I can see the controls to play it.

I am going to try and see if these videos play when published to my LMS even though I cannot see them in Windows Media Player.

If you have any more thoughts or advice it would be very welcome.

Many thanks,

Jackie

Jackie Carruthers