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I'm having trouble publishing a project in hmtl5

New Here ,
Dec 08, 2020 Dec 08, 2020

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I'm having trouble publishing a project in hmtl5 (not responsive). I need guidance, when publishing I use the format: scalable I give access on each screen (accessibility and when publishing) before it worked only for IOS with due restrictions. now I can't do it in any format.

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correct answers 1 Correct answer

Community Expert , Dec 09, 2020 Dec 09, 2020

Can you please tell which exact version you are using and on which OS? You find the full version number under Help, About Captivate.

What is the result when you view the project with F11, Preview HTML in Browser? Is that satisfactory? Which browsers did you test on?

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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You have posted your question in the Captivate forum space. Is that the Adobe program you are actually using?

 

Please state the Exact Name of the Adobe program you are having difficulty with.

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Community Expert ,
Dec 09, 2020 Dec 09, 2020

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Can you please tell which exact version you are using and on which OS? You find the full version number under Help, About Captivate.

What is the result when you view the project with F11, Preview HTML in Browser? Is that satisfactory? Which browsers did you test on?

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New Here ,
Dec 09, 2020 Dec 09, 2020

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The program used was Adobe Captivate. What did not work was the clamp format in which it would be to increase the reading.

 

For computers, it works normally, the problem would be the clamp format inside the cell phone. I can't zoom in to read the content better.

In which the program provides this action, I activated everything in which it allows, can you tell me if it would be a failure of the program?

 

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New Here ,
Dec 09, 2020 Dec 09, 2020

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The program version? Adobe Captivate version 11.5.5
The program version? Adobe Captivate version 11.5.5

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Community Expert ,
Dec 10, 2020 Dec 10, 2020

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That is the most recent version. What do you see with F11, Preview HTML in Browser, please?

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New Here ,
Dec 10, 2020 Dec 10, 2020

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<meta http-equiv="x-ua-compatible" content="IE=10">

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Moderation: no website addresses are allowed

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New Here ,
Jan 13, 2021 Jan 13, 2021

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hi. I can't publish either

defaultjdeip9p290yj_0-1610565035381.png

 

i get this

defaultjdeip9p290yj_1-1610565244231.png

 

an unknown exception

 

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Community Expert ,
Jan 13, 2021 Jan 13, 2021

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Deselect the ZIP option and try again.  Does it publish then?

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