I'm losing audio when I publish to Captivate

[stevier]

HI all. I've just completed a project. Viewed it in HTML 5 preview and all narrativion plays fine. When I "publish" it, most of the audio disappears?

Please help - Thank you!

[RodWard]

Check your Preference setting to make sure Include Audio is selected.

Are you losing Slide Audio or Object Audio?

[stevier]

Yes this was cchecked - thank you - I'm losing slide audio - it's super strange as all is present when I view in HTML5 in the browser as a preview?

[RodWard]

If you open the folder where you publish the HTML5 output and look inside the ar folder there do you see audio files listed?  (ar stands for audio resources)

If there are audio files present in that folder then the audio is being published out.  If they are not there then that would explain your issue with not hearing audio.

[stevier]

They are all there? Hmmmmm

[stevier]

When I play it back - I play it back via "index" right?

[RodWard]

Hang on...are you simply trying to play your content by launching it locally on your PC?  If so, upload your content to a web server and launch it from there. 

When you use the Preview as HTML option in Captivate it creates a temporary localhost web server to allow you to view your content.  When you publish HTML5 it also creates a temp web server.  But if you just navigate to the publish folder and launch your content from the index.html file then there is no web server and some things may not work because HTML5 is normally played in a web server environment.  Simple HTML5 content you might get away with launching locally.  But Captivate's HTML5 content is anything but simple.

So, test it from a web server and let us know what happens then.

[stevier]

Thank you Rob - that worked! I appreciate your help. 

Steve

[stevier]

I meant to type Rod 🙂