Imported PPT slides are white - Captivate 2019

[BGIS_CMS]

Hi All,

I'm updating previously created project and when i went to preview in "html5 in browser" all the content slides that were imported from PowerPoint were all white.

Thought it might be a glitch with the preview so i published the content and it was the same. Tried viewing it in different browsers, made no difference.

I tried re-importing the slides using high fidelity, same result. I tried on a different PC, same result.

i tried re-importing the slides not using high fidelity, finally i could see the slides. However, the sharpness in high fidelity is preferred.

Anyone else finding this issue? not sure why it's occurring.

Thanks

[Lilybiri]

You didn't get any answer, sorry about that. Personally I never use PPT slides to create an eLearning course in Captivate.

Just one tip: PPT slide do use the Blank master slide. Are you sure that it is really blank? Nothing inherited from the main master slide?

[BGIS_CMS]

Thanks for that @Lilybiri, apologies for the late reply

It's happened again on another file, and yes, everything is inherited from the master slide (such as banners) but nothing from the slide content.

I raised this with Adobe helpdesk, hopefully they will be able to get to the bottom of it.

[Lilybiri]

The blank master slide needs to remain blank, is used for both software sims and PPT import. Uncheck the option to inherit objects from the main master slide.

[BGIS_CMS]

Thank you, i will certainly try it in future builds.

Although it recently happened again when updating PowerPoint content with a captivate file that didn't have the blank content issue previously.

I've recently updated Captivate to the latest version (11.5.0.476), and when updating the ppt content on a Captivate file that had the blank content issue it seems to now work properly.

Thanks again for you help

[Lilybiri]

You're welciome

[Lilybiri]

Imported PPT slides use the Blank master slide. Can you check that slide, and it needs to be really blank?