Impossible preview Cp2017

[Nenzio]

Hi, I hope that someone can help me: yesterday I've upgrade my Mac OS, now I've the new "high sierra OS". Suddently Captivate started to do like you see in this pic. If I try to publish in html5, or simpli to preview my project I cant't see that.

I only see the load icon. My project don't have big image, or video or something else that can give me problems.

TNX!

Marco

[Ashish.K · Accepted solution]

Hi Marco,

Please download the hotfix for MAC from the following location:

https://www.dropbox.com/s/82rwwzku6cdsh2g/hotfix_MAC.zip?dl=0

Replace the Adobe Captivate app file within the installation folder under Applications and "9.0" and "10.0" folder within Applications-> Adobe Captivate 2017/sdk/libs/cplibs/

Consider taking backup of the original files before replacing.

Regards
Ashish Kumar

[stephaniel75502014]

Hi, i tried to use this hot fix today, but I'm still not able to view my file. Is there an update to the hot fix by chance?

Thank you,

Stephanie

[Ashish.K]

Hi Stephanie,

The hotfix is still the same for Mac High Sierra. I would request you to contact us, so we can troubleshoot the issue at your end.

Contact Customer Care

Regards

Ashish Kumar