index.html not working from a web server using captivate 9?

Report · Jul 18, 2017

Hi

I have recently upgraded to Captivate 9.

Previously I have published to HTML and then placed all the files on a web server.

Then linked to the index.html file to the course container in our LMS.

But now it just sits there going round and round (the wheel thingy)

If I run it from my computer it has a pop up saying "Allow blocked content?"

If I say yes it works fine.

Any ideas?

Is it our IT blocking it?

Report · Jul 18, 2017

Hmmm

Does the same on my iphone, although that is a work phone that has "Mobile iron" what ever that is.

Report · Jul 18, 2017

Is the filename having weird characters? Are you on 9.0.2.437?

Report · Jul 18, 2017

Just double checked it is Captivate 2017 release 10.0.0.192

Link

5th Wheel Inspection

Report · Jul 18, 2017

link to htm file works fine

http://www.volvodigitalhub.co.uk/_assets/hosted/Technical/5thWheelInspection/5thWheelInspection.htm

Report · Jul 18, 2017

Is your URL on http? https?

If on http, look for an 'https' line in the source code.

If on https, look for 'http'.

If you're serving from one but have a URL referencing the other, you can get blockages as you see.

Report · Jul 21, 2017

Thanks for the help.

I have found that if I link my course to the multiscreen.html file instead of the index.html file it works ok?

Report · Jul 21, 2017

Did you publish both to HTML5 and SWF? The multiscreen.html file is meant to let Captivate choose the version based on the used device: on desktop/laptop the SWF version will be launched, on mobile devices the HTML5 version. However I found that in recent versions there were issues with this way of publishing, and the output for both can be very different. If it works fine for you, that is OK, but I try to avoid this work flow since version 9.

Report · Jul 21, 2017

Hi

Yes I publish to both and previously I have always linked to index.html file and it worked fine on my iphone,mac,ipad and windows laptop.

But now it does not work. So I tried the multiscreen and it works. Thanks

Report · Jul 21, 2017

The index.html file would always launch the HTML5 output, also on desktop.

Report · Jul 21, 2017

There is an issue with the page that you linked. I has the link to the CSS file outside of the head section:

</head>

Should be:

</head>