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I'm trying to insert a screencast from Jing into a Captivate 2017 project. I use insert animation and set it to play the duration of the animation. When I publish to video, though, it plays the audio but the video is frozen on the first frame (that has the Jing Play button). When I publish to HTML5 it tells me the audio is not compatible with HTML5 and so the video publishes, but the audio is missing.
I do get a warning when I insert the animation that the ActionScript 2 instead of 3. Is there someplace I can change that setting for the project? It's not in the publish settings like it was in previous versions.
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All Captivate projects since version 5 are ActionScript 3 ONLY. Inserting an ActionScript 2 object can cause conflicts. You cannot change this setting in Captivate. You might need to investigate whether Jing can publish to AS3 instead of AS2. Better yet, just use Captivate to do your screencasts.
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It's an old screencast we're trying to avoid redoing, but it seems like we
might have to if the actionscript issue is what is causing the problem.