I am using a laptop running Windows 10 Pro and am unable to install from either the .exe or the .7z file.
I do not have any files related to Captivate in AppData, ProgramFiles, or ProgramData and this is a new computer on which only the only Adobe software installed is Acrobat 11.
Computer Info
Operating System:
- Windows 10 Pro 64-bit, version 2004, build 19628.1 (Windows Insider Fast Ring)
CPU
- Intel Core i7 @ 2.90GHz (138 °F)
- Kaby Lake 14nm Technology
RAM
- 32.0GB Dual-Channel Unknown @ 1165MHz (17-17-17-39)
Motherboard
- Dell Inc. 0X41RR (U3E1)
Graphics
- Generic PnP Monitor (3840x2160@60Hz)
- Intel HD Graphics 630 (Dell)
- 4095MB NVIDIA Quadro M1200 (Dell) (124 °F)
- ForceWare version: 442.70
- SLI Disabled
Storage
- 476GB NVMe KXG60PNV512G NVM (RAID (SSD))
Logs
05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | ************************* START Adobe Setup *************************
05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | Adobe Setup Version: 4.4.1.298
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimCreateSession
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Entering into 'createHDPIMSession'
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | new session '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}' created
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimCreateSession, new session ID is '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}'
05/17/20 17:27:06:092 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimInstallProduct with request <?xml version="1.0" standalone="yes"?>
<DriverInfo><ProductInfo><Name>Adobe Captivate</Name><SAPCode>CPTV</SAPCode><CodexVersion>10.0.2</CodexVersion><BaseVersion>10.0.1</BaseVersion><Platform>win64</Platform><EsdDirectory>./CPTV</EsdDirectory><Dependencies><Dependency><SAPCode>CPAS</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPAS</EsdDirectory></Dependency><Dependency><SAPCode>CPVC</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPVC</EsdDirectory></Dependency></Dependencies><IsNonCCProduct>true</IsNonCCProduct><SupportedLanguages><Language locale="de_DE"></Language><Language locale="en_GB"></Language><Language locale="en_US"></Language><Language locale="es_ES"></Language><Language locale="es_MX"></Language><Language locale="fr_CA"></Language><Language locale="fr_FR"></Language><Language locale="ja_JP"></Language><Language locale="ko_KR"></Language><Language locale="pt_BR"></Language></SupportedLanguages><MinimumSupportedClientVersion>4.5.0.300</MinimumSupportedClientVersion><HDBuilderVersion>3.0.14</HDBuilderVersion></ProductInfo><RequestInfo><InstallLanguage>en_US</InstallLanguage><deleteUserPreferences>false</deleteUserPreferences></RequestInfo></DriverInfo>
05/17/20 17:27:06:093 | [FATAL] | | HDSetup | HDPIM | HDPIMProductRequest | | HDPIM | 26000 | Both version and baseversion should not be specified in product info XML
05/17/20 17:27:06:094 | [FATAL] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Error occurred in starting install with error code '103'
05/17/20 17:27:06:094 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimInstallProduct with status '103'
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