Installation error on Captivate 2017 release

[Juanma]

Can't install Captivate 2017 release on macOs Sierra. Error log file points to system requierements which I think that my machine perfectly suits with the exception of display's recommendation: "1024 x 768 display (1280 x 1024 recommended) with 16-bit video card". Nevertheless never had problems with previous releases. Does anyone know related issues? Thank you.

[HimanshuSatija]

Hi Juanma,

I have send you a private message please respond to that, so that I can help you with your installation.

Regards

Himanshu

[WasteWaterEd]

We also run MAC OS Sierra and had to use a Terminal command to install Captivate 2017 but we are still having issues, have done 2 additional clean installs but the Libraries are still not loading and we still can't send .cptx / html5 files to our Adobe Connect service?

[HimanshuSatija]

Hi,

I would appreciate if you could share more details about the issue you are experiencing so that I can help you in better way.

Regards

Himanshu

[WasteWaterEd]

Hello and many thanks - your work around of unlinking the fluid boxes worked as far as being able to publish to our Connect account.

I still have a problem though of how to delete all the failed uploads as they don't appear in our Connect Content Folder but do in Captivate?

I am unable to attach the screen grab.

As far as the Install issue I followed a previous post of how to get to the MAC OS install when the installer won't open. Worked for Captivate but I'm still tr ying to get it to recognize the Learning Assets Library

Dendra