Hello everyone. I'm an IT guy trying to help a user get her software working. I have an installation of Captivate provided by my software department.
We're using Windows 10. Not sure about the Captivate version. The folder just says "Adobe Captivate 2017". Both on mine, and the user's, computer when we try to install it we just get this:
The support advisor is nowhere to be found, and it's impossible to get help from Adobe for a product we actually bought.
I found a log file here: c:\users\(username)\appdata\local\temp\pdapp.log which shows an error:
07/07/17 15:21:05:931 | [INFO] | | ASU | Setup | Setup | | | 592 | Build Version - 9.0.0.108
07/07/17 15:21:05:931 | [INFO] | | ASU | Setup | Setup | | | 592 | Logging Level verbosity Set to 4
07/07/17 15:21:05:951 | [INFO] | | ASU | Setup | | | | 592 | Event Guid generated is: 'e95411bf-1caf-4aec-9670-ceaf83c381d7'
07/07/17 15:21:05:953 | [INFO] | | ASU | Setup | Setup | | | 592 | Start Adobe Setup
07/07/17 15:21:05:953 | [INFO] | | ASU | Setup | Setup | | | 592 | TimeLog: Bootstrapper Start
07/07/17 15:21:05:953 | [INFO] | | ASU | Setup | Setup | | | 592 | TimeLog: Start initial checks
07/07/17 15:21:05:953 | [INFO] | | ASU | Setup | Setup | | | 592 | Dictionary Path: C:\Temp\Adobe Captivate 2017\resources\Dictionary\en_US\stringTable.zdct
07/07/17 15:21:05:953 | [ERROR] | | ASU | Setup | Setup | | | 592 | Error finding locale language dictionary file. Defaulting to english.
07/07/17 15:21:05:953 | [ERROR] | | ASU | Setup | Setup | | | 592 | Error finding english dictionary file.
07/07/17 15:21:05:953 | [ERROR] | | ASU | Setup | Setup | | | 592 | Unable to initialize ZString library
07/07/17 15:21:05:953 | [INFO] | | ASU | Setup | PIM | | | 592 | XML is valid
07/07/17 15:21:05:953 | [WARN] | | ASU | Setup | PIM | | | 592 | Failed to find Node
07/07/17 15:21:05:953 | [WARN] | | ASU | Setup | Setup | | | 592 | Reboot is pending from earlier installation.
07/07/17 15:21:05:968 | [INFO] | | ASU | Setup | | | | 13168 | Event with guid 'e95411bf-1caf-4aec-9670-ceaf83c381d7' is being sent
07/07/17 15:21:05:968 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - No default proxy present on the user machine
07/07/17 15:21:05:968 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - proxy Url is
07/07/17 15:21:05:968 | [FATAL] | | ASU | Setup | Setup | | | 12744 | Unable to load pim.dll. LastError is: 126
07/07/17 15:21:05:968 | [FATAL] | | ASU | Setup | Setup | | | 12744 | Unable to load PIM and/or find functions
07/07/17 15:21:05:968 | [INFO] | | ASU | Setup | | | | 12744 | Event Guid generated is: '4d4f25e9-e493-454a-8142-066d1c96a108'
07/07/17 15:21:05:968 | [INFO] | | ASU | Setup | | | | 12744 | Event Guid generated is: 'e94e1a52-5fbf-48df-9a7e-6b1de0d80351'
07/07/17 15:21:06:485 | [INFO] | | ASU | Setup | | | | 12432 | HTTP Request Status code 200.
07/07/17 15:21:06:485 | [INFO] | | ASU | Setup | | | | 13168 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/07/17 15:21:06:485 | [INFO] | | ASU | Setup | | | | 13168 | Event with guid '4d4f25e9-e493-454a-8142-066d1c96a108' is being sent
07/07/17 15:21:06:485 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - No default proxy present on the user machine
07/07/17 15:21:06:485 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - proxy Url is
07/07/17 15:21:06:753 | [INFO] | | ASU | Setup | Setup | | | 592 | ================= End Adobe Setup. Exit code: -3 =================
07/07/17 15:21:06:753 | [INFO] | | ASU | Setup | | | | 592 | Waiting for the async thread to get the task completed
07/07/17 15:21:06:869 | [INFO] | | ASU | Setup | | | | 12432 | HTTP Request Status code 200.
07/07/17 15:21:06:869 | [INFO] | | ASU | Setup | | | | 13168 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/07/17 15:21:06:869 | [INFO] | | ASU | Setup | | | | 13168 | Event with guid 'e94e1a52-5fbf-48df-9a7e-6b1de0d80351' is being sent
07/07/17 15:21:06:869 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - No default proxy present on the user machine
07/07/17 15:21:06:869 | [INFO] | | ASU | Setup | | | | 13168 | GetIEProxyInfo - proxy Url is
07/07/17 15:21:07:232 | [INFO] | | ASU | Setup | | | | 12432 | HTTP Request Status code 200.
07/07/17 15:21:07:232 | [INFO] | | ASU | Setup | | | | 13168 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/07/17 15:21:07:248 | [INFO] | | ASU | Setup | | | | 13168 | Async thread is completed. Now exiting from function.
I really hope someone can help me with this as my user needs this software.
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