Installer for Captivate 2017

[itinventory@carle.com]

Hello, my name is Sarah Rasch and I am with Carle Foundation Hospital/ IT Purchasing. We are experiencing issues when trying to install our newly purchased Captivate 2017. This is a perpetual license and generally we are able to install and only require the Serial number but now it is asking for a login/password? Is there anyway we can get around this?

[Lilybiri]

Reason is probably that now a link to Adobe Stock is included, which requires an Adobe ID.

Cannot help you, I'm just a user, someone from the staff will have to pop in, will try to contact them.

[SauravGhosh]

Sarah,

Can you post a screenshot?

[itinventory@carle.com]

Unfortunately no, I am unable to post a screen shot. Our IT technician who handles the install is the one getting the messages, I am just on the purchasing side looking for support for the tech.

[SauravGhosh]

Is the login successful or are you witnessing a sign-in loop?

[itinventory@carle.com]

The issue is, we have never had to use a login in the past. The technician has always been able to install just using the serial number?

[itinventory@carle.com]

It doesn't even give the technician the option to put in the serial number, it automatically prompts for a login.

[SauravGhosh]

Can you check if the behavior is similar to the one described in the doc below:

Unable to activate Adobe Captivate (2017 release) | eLearning

[Lilybiri]

Saurav, sorry to pop in again. Since Adobe Stock is accessible from Captivate, that login is required. But this user doesn't necessary want to start the CC app, nor create an Adobe ID. They are using a perpetual license, which could be installed independently from CC applications, only using the serial number. That seems now not to be possible.

[itinventory@carle.com]

This is correct Lilybiri, we do not want to use a login.

[AJIT_M]

Hi Sarah,

Greetings from Adobe.

I have sent an email to you and I would request you to provide the requested information on the email so that we can connect and look into the Captivate 2017 activation issue.

I'll be looking forward to your response.

Regards,

Ajit