Installer tells me a OS/Broswer Update is Needed

[Floyd219273064pua]

Good morning,

I am trying to install Captivate 2019 and am running into an issue.  Everytime I launch the installer the first screen that comes up is an error message that says I need to update my OS and/or browser.  I am running Windows 10 Pro 21H2 with all of the updates installed.  I've tried adding the reg keys recommended on https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html?internal_browser... with no change.  Using the same installer that I've used to install to other machines.  Any help you can provide would be greatly appreciated.

[Lilybiri]

Which version of Càptivate (look under Help, About Captivate) and which OS?

[Floyd219273064pua]

Running Windows 10 Pro Version 21H2

Trying to install Captivate 2019 but I will try and find a more specific answer for you.

[carolineb57554206]

Hi there, did you solve this problem as we are having the exact same issue with the error message on launch saying "Update OS or browser".  Couldn't see a reply to your question and was wondering how you sorted it please.

[Floyd219273064pua]

Yes, I did find a workaround. I downloaded winrar and extracted the files independently, then ran the installer and it worked perfectly.