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Installer tells me a OS/Broswer Update is Needed

New Here ,
Nov 25, 2021 Nov 25, 2021

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Good morning,

 

I am trying to install Captivate 2019 and am running into an issue.  Everytime I launch the installer the first screen that comes up is an error message that says I need to update my OS and/or browser.  I am running Windows 10 Pro 21H2 with all of the updates installed.  I've tried adding the reg keys recommended on https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html?internal_browser... with no change.  Using the same installer that I've used to install to other machines.  Any help you can provide would be greatly appreciated.

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Community Expert ,
Nov 25, 2021 Nov 25, 2021

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Which version of Càptivate (look under Help, About Captivate) and which OS?

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Running Windows 10 Pro Version 21H2

 

Trying to install Captivate 2019 but I will try and find a more specific answer for you.

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Hi there, did you solve this problem as we are having the exact same issue with the error message on launch saying "Update OS or browser".  Couldn't see a reply to your question and was wondering how you sorted it please.

 

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Yes, I did find a workaround. I downloaded winrar and extracted the files independently, then ran the installer and it worked perfectly.

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