Interactive Buttons Move in SCORM Preview

[tracyt91983579]

I am creating a new interactive project in captivate 9. I add an interactive next button and drag it to the bottom of the screen. When I preview the project in scorm and hover over the interactive button it jumps to the centre of the screen and i can not click on it. How do i fix this?

[Lilybiri]

Please install the hotfix. Google for Hotfix in Captivate 9.

[tracyt91983579]

Thank you - where do I find this?

[tracyt91983579]

Thank you - where do I find this?

[tracyt91983579]

Hi I've found the fix and applied it but it has not sorted out the problem. Buttons still jump to centre of screen and are unclickable. Also, the "next" button that I was using (next_blue(90x27) no longer works. Its in the list to choose from, but when clicked on does not update the button. Tried same in another project where it previously worked and got same issue. other buttons in the same style (e.g back) work ok.

[mohanadas]

Hi,

Can you try clearing your preferences?

1. Close Captivate

2. Navigate to the Captivate Installation directory (Usually this is: C:\Program Files\Adobe\Adobe Captivate 9 x64)

3. Go to "utils" folder

4. Run the file "CleanPreferencesWin.bat" by double clicking it

5. Restart Captivate

Thanks,

Mohana

[tracyt91983579]

Hi,

I did this as part of the fix install - have just done it again but has not made any difference. Blue button still wont update and jumping buttons still occur in original project. Coming to the conclusion that the project has (for some reason unknown to me!) spontaneously corrupted - although this does not explain the blue button issue. Any suggestions??

[mohanadas]

I am assuming the issue is not just in SCORM Preview, but also in the other types of Previews. Can you please confirm this?

Also, is it a Responsive project and is it newly created in Captivate 9?

If possible could you share the project so that we can investigate the issue on our end? You can upload it to a Shared location(ie Dropbox) and send the link to mdas@adobe.com

Thanks,

Mohana

[tracyt91983579]

I think that the issue is with a corrupted project. Although I dont know why it corrupted! Im creating a new one and so far so good!

[franckl11918415]

i have the same problem...