I couldn't open my source file. When I try to open this is the message i'm getting.
All other captivate files are opening expect the one.
Kindly suggest me to recover the file.
This message normally means you are trying to open a file which is newer than your version. Captivate is backward but not forward compatiable. For exmaple if you have Captivate 2017 you cannot open a file which was created in 2019. Also if the the file has been created in 2019 make sure you have the latest version has there was an upgrade recently.
Thanks for your response Peter. I created the file using captivate 2019 and still can't open this.
Kindly suggest how can i recover that.
If you created all of these files with the same version of Captivate then there are two possibilities why you cannot open this one:
Thanks for the response Rod. I found this file "already_in_use.lock" hidden in the cached folder. I deleted it and tried to open in captivate but it opens an empty page.
That's not the Lock file I was talking about. I said to look for a LCK file in the same directory as the CPTX. If you don't see one there, then that wasn't the problem.
You may still be able to recover the project using the method described in my blog post, as long as you can correctly identify which folder in the cache is the correct one.
I don't have that LCK file. I will follow the instructions in your blog.
I followed the same instructions as mentioned but still I'm getting the same message.
Well then if you have recovered the CPTX from the Cache (as described on my blog) and there is no content, only blank slides, there's really nothing else you can do.
I take it you did not have automatic backups turned on in Captivate Preferences?
Edit - Preferences -> Global settings -> Generate Project backup is turned on.
It is turned on by default in version 11.6 (pleaded for that, and was heard :))
Howeveer that will only help if you reopened the project. If this was the first time and you never saved it before, you'll have no backup nor a cache folder with meaningful content. Training your fingers to do a CTRL-S regularly...
Please make sure you have downloaded the latest version 188.8.131.529. I believe this is the latest update. You can find what version you have via the Help Menu -> About Adobe Captivate.
Thanks Peter. I just checked. I'm using the same version you mentioned.