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Issue of quiz on exit after 1st attempt from lms

New Here ,
Jan 27, 2022 Jan 27, 2022

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I have Quiz 70% passing. 

Random 10 Questions coming from 25 questions distributed in 6 pools

Kept 3 attempts for passing

Facing issue when I exit after 1st fail attempt from result slide and come back:

I am not able to proceed my question appears as last option selected and can not proceed after submit.

in normal case Quiz should reset for remaining 2 attempts.

please help

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Community Expert ,
Jan 27, 2022 Jan 27, 2022

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Resetting quiz slides needs to be done with the Retake button on the Score slide. Do you have a visible score slide and did you activate that button?

Good practice is to have at least one slide aftr the score slide as well.

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New Here ,
Jan 27, 2022 Jan 27, 2022

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Hi,

There is retake button but scenario is on relult page after geting 1st Failure message. I Exit the course.

Then I launch course- then the issue is replicating which I explained above

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Community Expert ,
Jan 28, 2022 Jan 28, 2022

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Do you use a LMS? Did you keep bookmarking? 

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New Here ,
Jan 28, 2022 Jan 28, 2022

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Yes testing on SCORM Cloud

also kept bookmarking.

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Community Expert ,
Jan 28, 2022 Jan 28, 2022

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Do you have Self-Paced Learning bookmarking turned on in the Project > Skin Editor > TOC settings?  

 

If so, turn that off then republish and test again.  Having both LMS Resume Data Bookmarking as well as Self-Paced Learning bookmarking turned on at the same time can cause conflicts.

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Community Expert ,
Jan 28, 2022 Jan 28, 2022

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Hopefully not in combination with the cookies bookmarking which you can have by activating Self-paced learning in the TOC?

Did you edit the score slide anyway? Which theme are you using? If it is a custom theme, was it created in this version of Captivate or at least updated to the present version?

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