Keeping Closed Captions On

[victoriak23188594]

Hello all,

I had a quick question. I've been browsing the web trying to figure out the best way to accomplish this task. How would I go about ensuring that closed captions are displayed after they have been toggled on a previous slide? On my file now it seems that it turns off after the slide changes, which causes users to have to re-enable on each progression. Any advice would be appreciated.

[Lilybiri]

Are you using CP2017? If yes, it is a known bug. There is a hotfix available. However you can also create one advanced ation that you attache to all On Enter events of the slides:

  Assign cpCmndCC with 1

You can do it with a simple action as well, that variable is in the drop down list. Of course, if you have other actions attached to the On Enter events it will take more time than just selecting all slides in the Filmstrip and triggering the action once.

[victoriak23188594]

Hi,

It's actually the most recent version of Captivate 9. Would that change the process at all?

[Lilybiri]

That is strange, I don't remember that problem with 9. The On Enter command will certainly work but CC shouldn't be turned off automatically when it is turned on.

How did you test? Is this SWF or HTML5 output?

[victoriak23188594]

I've figured it out the issue, I think, testing it now. The problem was that it was shutting off in between segments (after quizzes) because the main play bar disappears on those pages. I think I figured out how to keep it enabled through those sections.

[Lilybiri]

FIne, that confirmed what I told that CP9 didn't have that bug. You can use the Assign command on the first slide after a quiz slide.

[victoriak23188594]

Will that work even if the quiz slide does not have audio? I'm still learning this program and having trouble getting that action to work.

[Lilybiri]

I would turn CC on after the quiz slide.

[victoriak23188594]

So how would I go about turning it on after, but only if it's already been activated?

[victoriak23188594]

Or after you have no need for the CC's do they automatically turn themselves off?

[Lilybiri]

I should have to double-check. Which version do you use?

[victoriak23188594]

Version 9.0.2.437

[Lilybiri]

I just tested in that version. I created a short project, content slide with audio, quiz slide without playbar, score slide (has playbar) and new content slide with audio. When I turned CC on for the first slide, it automatically remained on the 4th slide. Bit difficult when I cannot reproduce your problem. Do I miss something?

[victoriak23188594]

I think that they are technically knowledge check slides. In the course there are about 4 in a row before it continues onto the next segment. The knowledge check slides do not have any audio attached at this time.

[Lilybiri]

That doesn't matter, but having quiz or KC slides without audio will not turn off CC for the following slides to me. There must be another reason.

[victoriak23188594]

Yeah, I'm ok with the cc going away for the knowledge check, it's the whole getting them back automatically if they've been previously triggered is what's eluding me.

The only work around I've found is to just add audio to those slides, perhaps a bit of background music or something. That way I can ensure they are on after it if they were triggered.

[Lilybiri]

I reproduced that situation and it doesn't disappear for me. I triggered CC with the playbar button on the first content slide. On the quiz slides, no audio and no CC. When I got to the last content slide, which had audio, CC reappeared automatically. I tested with Preview HTML5 in Browser.

[victoriak23188594]

Thanks for testing that out, I'm digging around in the file now trying to figure out what could be causing the issue.

[victoriak23188594]

I've tested on another new file as well and couldn't figure out what was made different over here.

I did notice that this button appears to be on one of the master slides, when I went to add a new one on there to test it wouldn't allow it. Could this be the source of my problem? The button should be created on the slides themselves?

[victoriak23188594]

Hi Lilybiri,

I think I may of found my problem. It looks like some how, some way, the buttons for the play bar were inserted into the master slide for my project. I have no idea how or why this happened, but I am going to re-create it off of my master slide and delete all of the excess. I'll close this out if this is the problem, I'm thinking it's got to be.

[Lilybiri]

That is not normal: the playbar is turned on with the Skin editor, never is on masster slides, it is part of the skin.

Are you perhaps talking about custom shape buttons, not about a normal playbar? That is perfectly possible of course, I have blogged about toggle buttons for several functions, that can replace the playbar. But that wouldn't explain the problem. I used to put the CC custom toggle button always on the master slide. The quiz slide use dedicated master slides. Which master slide has the custom buttons?

[victoriak23188594]

Sorry it's not the actual play bar. They are actually smart shapes that are being used as buttons on the master slide.

Inside this file I just created a few blank slides with audio and captions, with a quiz in between. It seems to work normally now (the closed captions came back up after the quiz). It looks like there is just something strange going on with the buttons on the master slide.

I may try to just start re working all of the buttons until I notice the captions working tomorrow morning. Thank you for your help today.

[victoriak23188594 · Accepted solution]

I found the problem. Who ever built the knowledge check slides built them on blank slides and modified them to function as knowledge check rather than just modifying the default True/False slide.

Thanks for your help!

[Lilybiri]

Thx for reporting the cause of the problem. What a strange work flow!

On Dec 21, 2017 3:29 PM, "victoriak23188594" <forums_noreply@adobe.com>