Knowledgecheck Questions

[teresah9791625]

How do you edit where the back buttons takes the user if they miss the knowledge check question. I don't want it to go to the previous slide, I want it to go several slides back. I don't see where you can edit the action of the back button.

Also, in the knowledge check interaction, if the user gets it wrong and I display the incorrect feedback and say try again. If the user clicks another answer, it just clears the incorrect feedback, so the user has to click twice to actually select another answer. Is there a way to change this in the knowledge check interaction?

[Lilybiri]

The back button is an embedded object, and like other embedded objects you cannot control it at all.

The only workaround I see is to use a shape button instead of that embedded object. That is the only interactive object allowed on a question slide, and it can be controlled.

I don't understand totally your second question: what did you change to the setup of the KC slide? Normal setup is to have no incorrect message but a Retry message and the number of attempts is set to Infinite. What did you change to the setup?

[teresah9791625]

I changed the setup to 2 attempts with 2 fail messages. The problem is when displays failure message, it expects user to click anywhere to remove message and then user has to click again to select an answer.

[Lilybiri · Accepted solution]

Yes, the design for the Submit process is identical to the one used for normal Quiz slides. You need to warn the user that a second click is needed either to Retry the question or to release the playhead (on Success or after Last Attempt). If you don't like that, you have to tweak the Submit process so that the first step is skipped, which means working with custom feedback messages while deleting the default ones. This tweak has not changed and is explained in:

Question Question Slides in Captivate - Captivate blog

[teresah9791625]

Thanks for your help, I managed to get last attempt and correct feedback working the way I want. I can't figure out how to modify the first attempt try again. I just want to display text try again and allow the user to select another answer without click to continue. How can I replace the default Retry.

[Lilybiri]

That is indeed a lot more complicated (have no example on my blog because in such use cases I would prefer to create a custom question slide). Did you use the approach explained in that blog post for Success and Last attempt? The issue is that there is no exposed system variable for attempts on question level, as you have for attempt on Quiz level.  The events on quiz/question slides are limited to the On Enter slide event, the Success and the Last Attempt event as well. You should have to track the attempts with a user variable.

[teresah9791625]

Thank you, I really didn't want to have to build my own, but I guess I might have too.

[Paul Wilson CTDP]

Selecting a second attempt will always require the first click to clear out the previous caption and the second click to make another attempt. Unfortunately it's always been this way in Captivate (well as far back as I can remember). You could always suggest it using the Bug/Feature Request button to the right.

Here is a video I did a few months back on my workflow for creating Knowledge Check questions. Perhaps you might find it helpful with setting up your remediation (going back to where the knowledge was originally taught).

Adobe Captivate Knowledge Checks