Long presentations are hanging on mobile (50+minutes) - possible solutions?

[christopherm88824775]

Hi all,

We've found that our longer presentations are hanging / crashing around the 50 or 60 minute mark when viewed on mobile. Going forward we'll try and avoid this and break them out into parts, but we're still left with a large number of presentations that may encounter this issue.

My questions:

1. Does anyone know why this is occurring?
   1. I'm assuming its related to device memory / cache or something to do with browser sessions.
2. Has anyone else encountered this issue and found a solution for it, that doesn't involve separating out existing live courses?
3. Does captivate offer an action that we can attach to a button and make the browser / scorm refresh?
   1. I see there's an action for executing Javascript, but I'm not familiar with any scripting.

Our working solution currently is just to put an "Intermission" slide into the middle of the long scorms, requesting users on mobile to manually refresh their page. This isn't great, but would probably do the job.

Thanks in advance.

[Lilybiri]

Mobile devices simply don't have the same resources (hardware and software) as laptop/desktop systems. Depending on the situation you  have to add the use of lower bandwidth as well.

[TLCMediaDesign · Accepted solution]

The JavaScript would be: location.reload();

I know that in our LMS (Blackboard) this will actually end the session and the user would need to relaunch the module.

[christopherm88824775]

Update: We ended up going with the following:

Creating box, setting as button, add action: "Execute Javascript"

window.location.reload();

it does reload the page, and prompt the user to resume where they left over.