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PWhitt4654
Participant
May 29, 2020
Answered

Missing Assets

  • May 29, 2020
  • 1 reply
  • 576 views

I am still having issues getting my Assets to open.  It just freezes and locks up the program.  Support said it was a known issue and just reported to them so I looked and there was an Adobe update so I deleted it and reinstalled the assets and it resolved for one day, then the update came back and now I can't delete that.  Does anyone know if adobe has resolved this?

    This topic has been closed for replies.
    Correct answer Lilybiri

    Which exact version number are you using? Look under Help, About Captivate.

    Did you already try to delete folders in eLearning Assets (under Public Documents) so that a fresh copy can be restored?

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    May 29, 2020

    Which exact version number are you using? Look under Help, About Captivate.

    Did you already try to delete folders in eLearning Assets (under Public Documents) so that a fresh copy can be restored?

    P
    PWhitt4654Author
    Participant
    May 29, 2020

    Am on the latest version, just installed this month.  I'm sure one of the times I deleted the folder. I've done this numerous times but deleting the folder did work and it seems resolved now, thanks!

    Lilybiri
    Lilybiri
    Legend
    May 30, 2020

    Even  though you installed recently, it is always wise to check the version number. That is the reason why I asked for it, would also have told me which OS you are using.

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