Mouse doesn't show in Software Simulation

[TomCh3]

I'm just moved to a MacBook Pro using Captivate 9. Attempting to do a Software Simulation, Demo Mode. In the settings I have it set to capture Mouse and Movement. Once recorded though, it doesn't show the Mouse or Movement, just the result of what the mouse does. I can go into the slide, right click and select show mouse but it shows where the mouse has ended, not the movement. I've tried it on both Outlook and Safari with the same thing happening.

Any thoughts on how to fix this?

Thanks

[TomCh3]

I've also rebooted and created a new preferences folder - still have the same issue

[Lilybiri]

Sorry, I'm not a Mac user, cannot help you.

[Upinder Sahota]

Hi Tom, I'm having the same issue, you still haven't had a solution to this issue?

I was online with Adobe Chat yesterday for 2.5 hours and still no solution.  He double checked all the preferences were set correctly, as discussed in this thread.  And then we un-installed and installed Captivate and still nothing.  Sigh.  How do we get this escalated?

[marck64987410]

I spent over an hour with Adobe support last week and they could not figure out the issue. I'm waiting to hear back.

[Upinder Sahota]

brutal!

[Upinder Sahota]

Does anyone know how to get this issue escalated?

[Lilybiri]

Are you on Mac? I cannot reproduce the problem, but I'm using Windows. I do run Captivate as Administrator both on Win and Win10.

[Upinder Sahota]

Macbook Pro  Version 10.12.5  running Sierra

[Lilybiri]

That is what I suspected. Whenever possible I try to find at least a workaround, but since I'm on Windows was stuck with this thread. You heard that it is a bug?

[Upinder Sahota]

Well, I'm guessing it's a bug since it's not working for many users.  Is there a mac user we can talk to or, or get this escalated with Adobe.  These mouse movements are an inherent part of my videos for my users.

[marck64987410]

I received the following email from Adobe:

"Thank you for reporting the issue of mouse movement in Captivate on Mac Book Pro. After further investigation, this issue has been identified as a bug in Adobe Captivate 2017. Unfortunately, at the moment, we do not have workaround for this issue. We have logged this in our bugbase and reported it to the Product team so that it can be fixed.

Regards,

Shashank Shekhar | Adobe Systems"

[Upinder Sahota]

Thank You for this update.  Any idea on when it will be fixed?

[RodWard]

Adobe doesn't usually give us any information about when they will have something fixed.  No timeline.

[laurent_machado]

Is your outpout swf or HTML5?

[TomCh3]

The output is set for HTML5 - but even before preview/publish,  the mouse is not showing during the editing phase on the slideshow.

[Lilybiri]

Output is not important AFAIK. You don't see the mouse object on the stage? Are you sure to have chosen Demo mode? Was the application you recorded a web-based application?

Why do you mention Outlook in your question? Safari is a browser, but Outlook is a mail client. Did you try to use another browser?

[HimanshuSatija]

Hi,

Can you check under Adobe Captivate > Preferences > Modes, if the Show mouse Location and Movement is checked or not.

If it was not checked during the recording then you won't see the mouse movements . You will have to rerecord after having that option checked

Regards

Himanshu

[TomCh3]

Both the Project Settings and Global Settings have the show mouse location and movement but doesn't show on the slides when recorded

[laurent_machado]

If I ask what output was used it is that apparently other person had this kind of problem on mac Captivate 9 won't publish with mouse object on slide

No matter,   here as Tom has says it is not a problem of output but probably a bad configuration,

so Tom, be sure the "Show mouse location and movement" is check in recording mode configuration (Himanshu capture's)...

And maybe try to put manually a new mouse on your capture to see what happened. (By the way, please remove the horrible sound of the mouse or change it for a more discret).

Have a nice day!

[Lilybiri]

I told that Output was not important because the OP said that the mouse object is not appearing....

[mkaplanes]

I am having the exact same issue with Captivate not capturing my mouse on the Mac no matter what I do. I have the checkbox selected for "Show Mouse Location and Movement". I have tried a variety of different options: 1. what I'm recording: recording using (a) "Screen Area" using custom size, (b) "Screen Area" using full screen, (c) Application using Firefox as the app, (d) application using Safari as the app, (e) application using Microsoft Word as the app.  I have checked accessibility options to ensure that the Mac is allowing Captivate to capture. I have tried "Demo" mode, I have tried clicking all the modes. I have tried "no panning" and "automatic panning". Nothing works.

[mkaplanes]

Just to clarify, the problem has nothing to do with output or publishing. It is when you initially do the capture. Captivate does not add the mouse into your captures. It is like the mouse does not exist and the screens magically change before you. It also puts all the caption boxes in the upper left hand corner. It is as if Captivate does not know that mouse is clicking on a certain location.

[Deejaykaydee]

This is the exact issue I'm having. Still no solution.

Mac OS Sierra

[andrewh74940437]

Same exact problem. The only workaround that works for me is starting with a Blank Project and selecting File-> Record a New...-> Video Demo rather than using Captivate's Record a Software Simulation. Which is not ideal. Sierra has caused trouble for several of my applications.

(MacBook Pro, OS10.12.5)