Mouse movements not showing up on Captivate 9 - MacOS Sierra

[Deejaykaydee]

Hello All,

I've been trying to do some software simulations but after I finish each recording and load them up in Captivate there are no mouse movements registered. The only thing I get back on each slide is this:

Nothing related to the path of the mouse or exactly what the mouse clicked on in each screen.

[Lilybiri]

Movements are normally captured as FMR-slides, I tend to replace them by Video Demo (cpvc) slides, because FMR-slides not always play well on a not-Flash enabled system. Which mode did you use for the software sim?

[Deejaykaydee]

I used Automatic Demo Mode.

[Lilybiri]

Try to replace the FMR slides by cpvc slides (which are not Flash-based).

[BDuckWorks]

Have you verified that the mouse capture is turned on in preferences? ( 2 )

Is seems silly, it is such a simple thing!

Oh, and did you verify that you have the preference turned on for the specific recording mode? ( 1 )

Oh, and I've found that some applications are rather quiet in the system messages they send, you may be able to do a few things before a keyframe is triggered. I tend to do a few test recordings, trying extra clicks, or a manual keyframe to be sure the Captivate recording is capturing everything.

And, unless the segments are huge or errors occur during recording, I capture all three modes. It's easier to capture all three, than redo the whole recording in a different mode.